Harvard University Business School
USA – MA – Boston, Job Summary At Harvard Business School (HBS), we educate leaders who make a difference in the world. HBS is a global brand with a wide range of internal and external audiences. The Marketing & Communications team (M&C) leads marketing strategy for the School, and supports dozens of marketing or communications staff in other departments. We are seeking a strategic and detail-oriented professional who is passionate about email communication, campaign planning, and data-driven decision making in email marketing. This role blends strategic thinking and technical execution to create impactful email marketing inititatives that support HBS/s diverse academic programs, research newsletters, internal communications, and events. Reporting to the Director of Digital Marketing, the Email Marketing Manager will develop and implement strategic email campaigns for internal clients, offering expertise in email automation, data management, and platform optimization. This cross-functional role includes managing multiple email marketing platforms, providing strategic guidance, overseeing execution to drive engagement and meet organizational goals, and offering one-on-one technical support for email marketing tools. This position will require a deep understanding of marketing technologies and email best practices. The ideal candidate will love working with people and solving problems. Position Description Responsibilities Include: Strategic Planning & Campaign Management: Partner with internal clients to design and implement email marketing strategies that align with HBS?s brand goals and audience needs. This includes campaign planning, testing strategies, and providing recommendations to optimize reach and engagement. Platform and Data Management: Act as Salesforce Marketing Cloud administrator and go-to expert for additional email platforms, managing account settings, user permissions, and integrations with other systems. Manage subscriber data, including building web forms and general list maintenance. Template Development & Content Guidance: Develop email templates that adhere to brand guidelines, email best practices, accessibility standards, and marketing regulations. Assist internal clients with adapting their content to fit templates, optimizing for engagement and strategic outcomes. Client Support & Training: ????????????????????? Train new users on email platform tools, including editing content, list management, and scheduling. Offer ongoing support and troubleshooting, ensuring clients can effectively leverage email for their communication needs. Performance Analysis & Reporting: Provide ongoing reporting and derive actionable insights to improve key metrics such as deliverability, open rates, and click rates. Present data-driven recommendations to enhance future email strategies. · Best Practices & Continuous Improvement: ??????? Stay updated on email marketing trends, emerging technologies, and regulatory changes. Collaborate with CRM and CMS teams to align on best practices and drive improvements in user experience and lead generation. Technical Execution & Support: Oversee email automations, workflows, and technology integrations, guiding IT in implementing solutions that support the strategic goals of the email marketing program. This role is responsible for duties as assigned. Basic Qualifications 5+ years of experience in the email and digital marketing fields required. Hands-on experience working with email marketing platforms (Salesforce Marketing Cloud, Pardot, Klaviyo, Acoustic, HubSpot, ActiveCampaign, or similar). Additional Qualifications and Skills Demonstrated successes in improving email marketing performance through strategic planning and data-driven insights. Strong analytical skills with the ability to interpret data and metrics to inform strategic decisions. · Excellent communication skills with a creative mindset focused on enhancing client experience. Knowledge of email HTML strongly preferred. Knowledge of Salesforce CRM and best practices in data privacy and compliance (GDPR, CAN-SPAM) preferred. Bachelor?s degree preferred. Strong project management skills and ability to balance priorities. Ability to provide superior client service, while projecting positivity and confidence. Strong communication and interpersonal skills, with a customer-service-oriented approach. · Exceptional attention to detail. Experience working in a large marketing team or marketing agency is preferred. Additional Information This role is 40 hours per week and is overtime eligible. This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite 3 days per week and departments provide onsite coverage Monday ? Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice. We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role. A cover letter is required to be considered for this opportunity. Harvard Business School will not offer visa sponsorship for this opportunity. Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment . Benefits We invite you to visit Harvard’s Total Rewards website ( https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include: Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers. Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date. Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more. Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service. Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools. Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions. Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning. Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more. Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston. Work Format Hybrid (partially on-site, partially remote) Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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